Refund Policy

At Nudura, your satisfaction is our top priority. That’s why we offer a risk-free 90-day money-back guarantee on first-time purchases.

If you're not satisfied with your first purchase of any Nudura product, simply contact us at help@trynudura.com within 90 days of delivery, and we’ll refund you in full — no return required in most cases.

Important Notes

  • Applies only to first-time purchases of a specific product.
  • Limited to one refund per product type per customer.
  • Shipping, handling, and optional shipping protection fees are non-refundable.
  • If you choose to exchange your product, the money-back guarantee no longer applies.

Refunds for Subscription Orders

Subscription (autoship) orders are not eligible for the 90-day money-back guarantee. However, we do offer refunds under the following conditions:

  • Items must be unopened.
  • Return shipping is the responsibility of the customer.
  • Shipping costs are non-refundable.

To request a refund, email us at help@trynudura.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.

Order Cancellation Policy

  • Order Cancellation Window: You may cancel your order within 6 hours of placement. After this period, orders are processed for shipping and cannot be cancelled.
  • Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.
  • Non-Cancellable Orders: Orders that have already shipped cannot be cancelled.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at help@trynudura.com. You do not need to return the damaged item — we’ll send a replacement at no cost.

Exchanges

To exchange an item, please return the original item in accordance with this policy. Once accepted, you may place a new order for the replacement item.

Shipping Costs

  • Shipping costs are non-refundable.
  • If a return is approved for a multi-unit order, Nudura may cover return shipping for unopened items (on first-time purchases only).
  • For all other returns (including subscription orders), return shipping is the customer’s responsibility.

Return Instructions

To initiate a return:

  1. Email us at help@trynudura.com with your order number and reason for return.
  2. We’ll provide return instructions and, if applicable, a return shipping label.
  3. Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.

Holiday Delivery Notice

Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.

Policy Updates

EOS Atlas LLC reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Nudura, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information

EOS Atlas LLC
5830 E 2ND ST, STE 7000 #29563
Casper, WY 82609
United States
Email: help@trynudura.com